Frequently asked questions

Prices in the shop are shown excl. VAT. With the Business | Private switch you can show the prices incl. VAT instead. At checkout VAT is added per line, also on shipping, and the final total is shown before you complete the purchase.

Payment is handled by Shopify Payments and Dintero, with the payment methods shown at checkout. Invoice payment applies to approved business customers. You apply via the page Become a customer.

When you complete the purchase, the amount is reserved on your card or account. The money is charged only when the order has been shipped. If the order is cancelled before it is shipped, the reservation is released and nothing is charged.

Stocked garments without decoration have no minimum. For decoration, the minimum quantity per method is shown in the options on the product page; small quantities suit embroidery and DTF, large quantities screen printing.

Yes. An order can contain items from several brands. The price of the decoration is calculated on all garments in the order with the same logo and placement, even when the garments come from different brands.

The same shipping applies to all customers within Sweden. Parcel pickup point costs 99 kr incl. VAT, 79.20 kr excl. VAT. Business parcel with delivery to a business address costs 186.25 kr incl. VAT, 149 kr excl. VAT. Orders from 999 kr incl. VAT, 799 kr excl. VAT, ship free of charge.

Stock items are delivered within 3 to 7 working days within Sweden. With print and embroidery, production takes 2 to 10 working days after the approved proof. Parcel pickup point and business parcel arrive the day after the parcel has been shipped.

The shop ships within Sweden only. Deliveries within the EU are made only to contract customers (businesses), by agreement.

We ship with PostNord, UPS, DSV, DHL and FedEx.

Uncollected parcels are charged a handling fee of 149 kr incl. VAT for private customers and 149 kr excl. VAT for businesses. The fee covers shipping, return shipping and administration.

Unmarked items can be returned within 14 days of delivery. Marked garments are made for you and cannot be returned, so try the sizes before you order with a logo. Always contact us before a return.

For returns due to the right of withdrawal or exchanges, the customer pays the return shipping. For complaints, Vestar pays the return shipping. When the return has been approved, we send a return label and instructions by email.

First make a return. When the return has been approved, you place a new order for the product you want.

Contact us at info@vestar.se and include the order number, a description of the fault and pictures that clearly show the damage or problem. Businesses make complaints according to the Swedish Sale of Goods Act, at the latest two years after the item was received. Private customers have a three year right to complain under the Swedish Consumer Sales Act.

Report the damage directly to the carrier and to us at info@vestar.se. Keep the packaging and pictures as a basis for any complaint.

On garments embroidery and 3D embroidery, screen printing, HD print, DTF and digital print, transfer, embossing, textile engraving and patches. On promotional products laser engraving and pad printing. We recommend the right technique based on the garment, the design and the run size. Each method is described under Print & embroidery.

Embroidery is sewn with thread directly into the garment and gives an exclusive, durable result that suits logos on polo shirts, shirts and jackets. Print (transfer or screen printing) places the design on the fabric and suits larger areas, more colours and a lower unit price. We recommend a method based on the garment, the quantity and what the logo looks like.

The price is shown on the product page when you have chosen method, placement and quantity, excl. VAT and with the setup cost as a separate line. The unit price falls with the quantity. If a price is missing, it is confirmed in the quote.

Yes. Garments with the same logo and placement are added up in the order, even when sizes and models differ.

Yes. We produce a digital proof with placement and size that you approve before we produce.

Preferably a vector file in AI, EPS or PDF. If you do not have a vector file, we help you produce one.

Yes. Approved business customers can buy on invoice, and we set contract prices on your range. Contact us and we will go through the terms for your company.

You apply via the page Become a customer. We review the application and contact the person you name in the form. When the application is approved, we go through the terms for your company. After that you buy on invoice at your contract prices.

The company portal is your company account with Vestar, with your range, your contract prices and invoice purchases. Your buyers get their own logins and see their orders. We go through how it works before you start. Read more about the company portal.

Request a quote with garments, quantity and decoration. You get a reply the same working day.